The following is a guest blog post by Yolanda Hernandez, Senior Marketing Strategist at StudioNorth. How are Amazon and Yelp conditioning consumers to expect the same experience when they become patients? People don’t stop acting like customers when...
Patient Experience
How are patient’s user experiences evolving, and are we prepared to evolve with them? Just as we were getting used to larger phones, wearables such as the soon-to-be-available Apple Watch are cutting our expectations back down to size. A very small...