The recent HITMC23 conference was a tremendous success, but as an organizer I felt I could have done more for the patients who spoke at our event. To address this personal failure, I asked for input and advice from the HCLDR community on Twitter on...
Patient Experience
It’s no secret that patient volumes in 2022 were below expectations. NRC Health, recently found that 27% of patients actively deferred their care in 2022. Why are so many patients putting off their care? In 2022, financial concerns rather than fear...
There are still many tasks that patients must perform manually like phone into a contact center to book an appointment. Even when a process has been digitized, patients may need to log into different systems and use different interfaces to complete...
A recent survey by Geonetric of health consumers yielded a surprising result – ratings and reviews ranked in the bottom half of factors when seeking care. The top factors were acceptance of insurance, availability/timeliness of appointments, and...
By some estimates, as much as 55% of the health information found online is inaccurate, misleading or contrary to current medical science. Add to this the amplification of misinformation that happens via social media and it is no wonder why...
Signature Healthcare used internal and external marketing campaigns to put a focus on patient safety. This multi-year campaign reached a crescendo in 2019 with the formation of the MA Healthcare Safety & Quality Consortium in collaboration with...